Pegasystems
Pegasystems is a Cambridge, Massachusetts headquartered enterprise software company founded in 1983 and listed in the United States, selling a low code platform built on unified rules, process and case management with decisioning and workflow automation. Financial services is addressed through separately named prebuilt applications.
Pega Client Lifecycle Management and Pega Know Your Customer orchestrate sales, onboarding, due diligence, credit, fulfillment and servicing end to end, handling institutional, advisor, fund and correspondent bank onboarding, with rules driven processes applying know your customer requirements by country, booking entity and product, and periodic reviews triggered automatically when screened third party information changes. Identity verification integrates facial recognition, video identification and biometrics, and the client lifecycle product integrates Moody's entity data and entity verification.
A December 2025 release added agentic features across onboarding, document processing, screening and risk assessment, with agents scoped to giving analysts context aware regulatory guidance rather than acting alone. Pega GenAI runs on managed models from Amazon Web Services, Microsoft Azure OpenAI and Google Cloud, and Pega states that client data is never used by Pega or the model providers to train models; clients can bring their own models from the Infinity 25 release. Pega GenAI Blueprint generates a build ready workflow from a stated vision.
Pega's trust center lists SOC 1 and SOC 2 Type II, ISO 27001, ISO 42001 and FedRAMP, and it publishes its subprocessor list. ING is a named client for a global know your customer deployment, and the company reports onboarding seventy percent faster at sixty percent lower cost.
Capability Axes
Capability grades
15 of 15 axes rated · 10 graded A or B
Sold since 1983, the rules, process and case management platform would keep running with every model stripped out, and know your customer checks are described as rules driven. The agentic capability added in December 2025 across onboarding, screening and risk assessment is real, but it is the newest layer on a deterministic spine.
Compliance agents give analysts context aware regulatory guidance while the analyst decides, and human intervention thresholds are configurable. Defaults for those thresholds, and what routes a case to a person, are not stated.
Generative document processing, screening models and compliance agents carry no published validation method, accuracy figure or drift monitoring. Bring your own model support from Infinity 25 moves validation onto the buyer, and the company once conceded that powerful AI can make decisions not always explainable to regulators.
ING is named for a global know your customer deployment, but the seventy percent faster onboarding at sixty percent lower cost is stated as a product outcome, attributed to no institution. Proximus and Lloyds Banking Group appear as platform stories outside this compliance line.
Client data is never used by Pega or its model providers to train models, prompts and completions from client applications are not logged, and the third party models are stateless. That July 2024 commitment covers the generative layer, leaving the onboarding and screening models to confirm in contract.
Grafana Labs, NetApp and MessageBird appear on a public subprocessor list updated July 2026, and the trust center offers a data processing addendum. No retention schedule covers the identity documents, video recordings and biometric templates the onboarding applications create.
A Conveyor trust center lists SOC 1 and SOC 2 Type II reports, ISO 27001, and FedRAMP and IRAP for Pega Cloud among 39 documents, with annual third party audits and penetration tests. Access terms for those reports are not shown.
Regulatory language describes obligations the applications help an institution meet, and no financial services license or supervisory relationship of its own is stated. Its United States stock listing is securities regulation, not standing for the product.
ISO 42001 certification of the AI management system is listed in the trust center, and the GenAI FAQ cites that standard in designing human oversight. Facial recognition in account opening has no published demographic performance breakdown, and no fairness evaluation appears.
Case history and audit trails let an institution reconstruct and contest a decision, but Pegasystems publishes no commitment behind the output. When an agent's wrong regulatory guidance is acted on, responsibility is divided between supplier and analyst, and a person wrongly matched has no relationship with Pega at all.
The subprocessor list names Amazon Web Services, Google and Microsoft for generative AI with locations, and the GenAI FAQ names the managed models it runs on: Amazon Bedrock, Azure OpenAI and Google Cloud models. Model families and versions are not given.
Moody's entity data and verification sit inside the client lifecycle product, onboarding runs front to back office on unified rules and case management, and robotic automation reaches legacy systems without interfaces. Continuous screening triggers client reviews when third party data changes, which needs live connections.
Pega Cloud runs on Amazon Web Services or Google Cloud in supported regions, with a client chosen deployment region in the United States or the European Union paired with a comparable GenAI region. An on premises or client managed option is not documented beside those terms.
License basis, per case or per user metering and tiers are unpublished for the compliance applications, and platform pages route buyers to trials and sales. Whether Pega GenAI and agent use carry separate consumption charges is unknown.
Institutional, fund and correspondent bank onboarding are handled as distinct shapes, with due diligence applied by country, booking entity and product across jurisdictions. Large institutions running onboarding across many jurisdictions are the target.
Product updates
Material product, regulatory, evidence and commercial changes at Pegasystems, each verified against a live source and tagged to the capability axis it bears on. Funding rounds and awards are not product changes and are not logged.
Pega released the 26.2 Association Compliance GA package for Smart Dispute for Issuers and Smart Dispute for Acquirers (versions '23 through 26.1) and for Smart Dispute Agentic Automation (25.1 and 26.1). It updates dispute questionnaires, chargeback qualification logic and Visa Resolve Online transaction inquiry elements to match Visa, Mastercard and American Express rule changes published April to August 2026, including removal of Amex ZIP Code Verification eligibility checks and India specific MCC exclusions. It also adds a new response parameter to the Mastercard Retrieve claim details and Retrieve clearing details API calls.
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Pricing
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