Fraud Detection & Transaction Risk
C

Callsign

Callsign recognizes returning bank customers by how they behave rather than by what they know. Its Intelligence Engine combines behavioral biometrics, device fingerprinting and telecommunications signals, and an Orchestration Layer decides what authentication or intervention a given interaction needs. It covers account login, payments, account creation and zero trust network access, against account takeover, social engineering scams, malware and bots, SIM swap and call diversion, and synthetic identity, with compliance support for PSD2 and Strong Customer Authentication. Its dynamic interventions detect social engineering in real time and warn the customer before they transfer money, and it publishes a Digital Trust Index on digital exclusion.

Last VerifiedOctober 2, 2026
Compare Callsign with other vendors
Founded
—
Headquarters
London, United Kingdom
Categories
fraud-and-transaction-risk, aml-kyc-financial-crime, customer-banking-agents
Assessment

Capability Axes

Capability grades

15 of 15 axes rated · 9 graded A or B

AI Capability
AI Centrality
AA on AI CentralityThe artificial intelligence is the product. Remove the models and there is nothing left to sell.
Vendor Published

Identity is inferred from how a person types and swipes, combined with device fingerprinting and ensembled in the Intelligence Engine. Only an ordinary multi factor prompt would remain, the very friction the product exists to remove.

Autonomy and Oversight Model
BB on Autonomy and Oversight ModelA written commitment that the models work alongside human judgment, with real review surfaces, short of the full control structure: commonly the threshold at which the system stops or what happens after it is wrong.
Vendor Published

Authentication runs automatically and invisibly, and when social engineering is detected the customer still makes the call after a contextual warning. Thresholds, what follows when a customer proceeds anyway and escalation to someone at the bank are not described.

Model Risk Management and Transparency
BB on Model Risk Management and TransparencyReal transparency mechanisms are published, such as per alert explainability, confidence scoring or split testing, without the validation package or supervisory mapping behind them.
Vendor Published

Detection rises 40 percent while acceptance holds at 99 percent, a form that shows real improvement rather than a shifted threshold, and telecommunications signals lift detection to 70 percent. A 99.999 percent precision claim for behavioral recognition carries no method, sample or definition.

Operational and Outcome Evidence
CC on Operational and Outcome EvidenceUnnamed case studies, customer logos, or claims without numbers. Prestige is not measurement: the caliber of the client list describes the buyer rather than the product, and coverage statistics are not adoption statistics.
Vendor Published

A major United States bank and a tier one retail bank are quoted without names, the second saying customers noticed nothing different. Detection figures are self reported and tied to no named institution.

AI Safety and Data Stewardship
CC on AI Safety and Data StewardshipGeneral assurances that do not answer the question this axis asks, which is whether one customer’s data trains models serving its competitors. Unbounded cross client learning stated with no boundary grades here too.
Vendor Published

Exposure improves behavioral models, and the platform serves competing banks while fusing telecommunications intelligence that spans them all. Logical separation of client datasets addresses storage rather than learning, and whether one bank's patterns shape another's detection is not stated.

Regulatory and Compliance
GLBA and Data Privacy Posture
CC on GLBA and Data Privacy PostureA standard privacy policy that covers the website rather than the service, or silence on a product that touches limited consumer data.
Vendor Published

Behavioral biometrics means continuously observing how a person types, swipes and holds the device, yet no retention schedule, subprocessor list or data processing terms for behavioral profiles are published. The privacy notice is a separate document.

Security Certifications and Trust Center
BB on Security Certifications and Trust CenterA recognized certification named in the vendor’s own material without the artifact, or with a scope or renewal question the buyer has to raise.
Vendor Published

SOC 2 Type II under the American Institute of CPAs standard is named, alongside AES 256 encryption at rest and backups tested twice a year. ISO 27001 is described as alignment on one page and listed as held on another, and no report is downloadable.

Regulatory Status and Licensure
BB on Regulatory Status and LicensureThe regulatory position is clearly stated and appropriate to the product, with part of the verification left to the buyer.
Vendor Published

PSD2 and Strong Customer Authentication, plus know your customer and anti money laundering requirements, are the named regimes, and the Payment Systems Regulator's reimbursement rules for authorized push payment fraud are discussed. Supplier licensing is neither claimed nor needed.

AI Governance and Bias Disclosure
CC on AI Governance and Bias DisclosureResponsible artificial intelligence committed to in policy language with no evaluation behind it, on a product whose bias surface is modest.
Vendor Published

Digital Trust Index research describes exclusion across the population, not the product's own performance. Behavioral biometrics varies with age, motor control and disability, so atypical typists face more challenges, and no breakdown across those groups appears.

AI Liability and Recourse
BB on AI Liability and RecourseA published falsifiable commitment such as an accuracy figure with its method, or a real correction route for the affected person, such as step up verification instead of silent denial.
Vendor Published

Step up authentication replaces silent denial, and a customer about to send money to a scammer is told what the system has seen. Recourse for someone wrongly challenged or blocked is not described, and no guarantee or indemnity is published.

Integration and Deployment
Model Supply Chain Disclosure
BB on Model Supply Chain DisclosureSubstantial partial disclosure, or a chain that is structurally short: an explicit in house build, on premise deployment, per customer instances, or zero retention at the model layer.
Vendor Published

In house models handle behavioral, device and ensembling work, and carrier signals are disclosed as an external source by type. Carriers and any subprocessor list are unpublished.

Core Systems and Integration Depth
BB on Core Systems and Integration DepthNamed systems or a documented public API, with the depth or the production evidence left open.
Vendor Published

An orchestration layer controls which authentication or intervention applies to each journey, and telecommunications operators feed network signals showing a customer is on a live call during a payment. Its documentation portal names no banking platform or identity system as a target.

Deployment Model and Data Residency
CC on Deployment Model and Data ResidencyCloud only with nothing stated, which is the category norm.
Vendor Published

AWS hosts subscriber data across three geographically dispersed availability zones, with no region or residency commitment named. Profiles of this kind count as sensitive personal data in several markets across the United Kingdom, the United States and Asia.

Commercial
Commercial Transparency
CC on Commercial TransparencyNo price is published and engagement runs through a demo form, which is the norm in this index.
Vendor Published

Usage based licensing by users, transactions or integrations appears only in analyst documentation, not on the vendor's own site, and a demo request is the way in. Without a published plan or basis of charge, cost cannot be sized in advance.

Institution and Segment Coverage
BB on Institution and Segment CoverageNamed segments with dedicated material behind part of the coverage.
Vendor Published

Account login, online payments and account creation are the journeys covered, with account takeover, SIM swap and synthetic identity among named fraud vectors. Banks are the stated buyers, yet none is named.

Head to Head

Compared With

Most editorial comparisons pair two vendors the index assesses as direct competitors for the same buyer. Some pair vendors that are adjacent rather than rival, where the useful question is where one ends and the other begins. Each carries a verdict, the buyer conditions that favor each vendor, and a graded side by side.

Alternatives to Callsign

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Incandor builds behavioral intelligence infrastructure for banks, fintechs, neobanks and digital banks, on the argument that institutions verify identity at account creation but have no…

The index publishes no overall score or ranking. See what we assess and the methodology.

Commercial

Pricing

Vendor-published figures are labeled as such. Figures labeled “Estimated” are derived from third-party sources and have not been confirmed by the vendor.

No pricing data has been verified for this vendor. Pricing information will be published here once confirmed through vendor disclosure or third-party estimation.

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AI FinTech Index

The AI FinTech Index is an independent index that tracks changes to AI vendors in financial services. It holds 610 vendors across banking, lending, insurance, wealth, capital markets and financial crime compliance, each graded on the same 15 capability axes from public sources. No vendor pays for inclusion, placement, or rating.

Index Status
Last index update
October 20, 2026
The AI FinTech Index is an editorial reference, not a regulatory body. Vendor data is verified against published sources and public regulatory filings. Figures labeled “Estimated” have not been confirmed by the vendor. See the Methodology page for evaluation standards and limitations.
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