Eastnets

SWIFT connectivity and rules based compliance are the foundation, and machine learning sits on top. In SafeWatch AML, unsupervised models raise account level risk alerts and tune the thresholds of a scenario library that does the main detection work. Screening matches names with AI and natural language processing and learns from analysts' decisions, PaymentGuard rates payments with self learning models, and SafeTrade reads trade documents with a language model.

SafeWatch Screening's AI detection assistant rates each alert independently and recommends an action with a plain language rationale, and a four eyes module puts a second reviewer on detection decisions. Screening can also block a payment automatically in real time, and Decision Replay applies past decisions to similar new matches without a fresh review.

In SafeWatch AML, unsupervised models tune detection thresholds, though Eastnets does not say what approval a threshold change needs or how replayed decisions are reviewed. Eastnets describes the FinCrime Intelligence Platform as assistive, with investigators in charge.

Eastnets describes its models as including explainable AI, predictive modeling and deep clustering, and says PaymentGuard's decisions are explainable. Unsupervised calibration tunes thresholds, and Chartis gave Eastnets a 2026 category award for risk appetite tuning. Support includes periodic model recalibration, and case management keeps audit trails. Beyond the screening assistant's plain language rationale, Eastnets does not describe how its models explain themselves, and it reports no validation results or precision and recall.

Zain Cash, an Iraqi wallet licensed by the Central Bank of Iraq, cut false positives by 90 percent on SafeWatch Screening 5, and its AML screening supervisor describes the change. Sohar International in Oman cut screening alerts by 67 percent, from more than 312,000 to about 102,000, through cleaner list data, a higher match threshold and a good guys list. Permanent TSB in Ireland runs SafeWatch Screening as the compliance engine for SEPA Instant inside a 10 second end to end window.

Al Jazeera Finance in Qatar and Mastercard Transaction Services in Europe speak to their upgrades. Eastnets' own false positive claims run from up to 90 percent to over 95 percent, and it attributes part of the Sohar result to AI. Chartis ranked Eastnets 41st in its RiskTech100 for 2027.

Fraud models, by Eastnets' account, learn across more than 750 institutions and strengthen with each transaction processed, bringing each customer what Eastnets calls global intelligence applied to its local environment. Within an institution, screening learns from analysts' decisions and Decision Replay applies past outcomes to similar new matches. Eastnets does not say what crosses between customers, whether an institution can opt out, or how one customer's data stays out of another's models.

Customer data inside SafeWatch, PaymentGuard and the service bureaus has no public processing terms, retention schedule or subprocessor list. Eastnets' privacy policy covers only visitors to its site, with their data processed in Luxembourg.

A SOC 2 Type 2 audit, run over 12 months from December 2024 to November 2025, found no deviations, according to Eastnets. ISO 27001 was renewed in 2025 for a third three year cycle, with the Saudi service bureau added to its scope. Eastnets also holds an ISO 31000 risk management certificate and describes penetration testing, 24 hour monitoring and a DORA driven review of its own suppliers. It does not name the auditor, the certifying body or the ISO edition, and offers no trust center for requesting reports.

SafeWatch AML is mapped to FATF standards, the EU anti money laundering directives and OFAC requirements, and its goAML module formats reports to the UNODC standard. As a technology provider, Eastnets says it meets DORA's requirements after screening its own suppliers and running penetration tests. SafeWatch Screening carries SWIFT's certification as a Swift Compatible Application for Alliance screening, and the service bureaus are SWIFT certified. Eastnets joined the GLEIF partner program in April 2026.

Alert rates in sanctions screening and behavioral monitoring can differ by name, nationality and payment corridor, and Eastnets sells both across the Gulf, Africa and Europe. It describes its explainable AI as defensible, and an ISO 31000 certificate covers company wide risk management. Neither extends to how the models treat different groups, and no fairness testing or bias monitoring is reported.

Eastnets' terms disclaim liability for decisions made solely on AI generated insights and tell users to validate the output, and its legal disclaimer warns that AI output may carry error or bias. No warranty, indemnity or accuracy commitment stands behind screening or monitoring, and Luxembourg law governs the terms. Case management keeps an audit trail behind each alert.

Eastnets describes its screening, monitoring and fraud models as its own bespoke supervised and unsupervised systems and names no outside model provider, including for the language model behind SafeTrade. Sanctions lists from OFAC, the UN, the EU and local authorities reach customers through ChainFeed, Eastnets' own blockchain delivery service, backed by an in house regulatory monitoring team. Customers such as Sohar also load World Check data into SafeWatch. Microsoft Azure and Google Cloud host the service bureaus, and AWS is an integration partner.

Payment messaging is home ground, since Eastnets runs SWIFT service bureaus and sells ISO 20022 payment operations software alongside compliance. SafeWatch Screening reads SWIFT and SEPA messages as well as XML and Fedwire formats, and plugs into Kafka and MQ through a REST API. At Permanent TSB it runs on OpenShift with Oracle RAC and MQ workflows. LSEG, SurePay, iPiD and AWS are named integration partners, and Verification of Payee and Confirmation of Payee sit next to screening for European, UK and Saudi payment flows.

Customers host SafeWatch in their own estate, as Permanent TSB does across two data centers and American Express does in Saudi Arabia, where Eastnets trained its staff to run it. The SWIFT service bureaus are the hosted side of the business. The Americas bureau moved to Microsoft Azure in 2023, and the Saudi bureau launched in 2025 on Google Cloud, designed around Saudi data sovereignty law. Eastnets does not describe a hosted SafeWatch service or the regions it would run in.

Buying starts with a demo and a quote, and Eastnets gives no prices. Modules are sold separately and stack, so screening, monitoring, trade and fraud can be bought one at a time. Eastnets puts screening and fraud implementations at eight weeks or less, with configuration, training and model recalibration part of ongoing support.

Tier 2 to 4 banks are the stated core for fraud, alongside fintechs, payment service providers, exchange houses, insurers and corporates. Eastnets counts more than 800 institutions in over 120 countries as users, including more than 20 central banks, and more than 270 connect through its SWIFT service bureaus. About 400 staff work from 24 cities in 13 countries, with offices across the Gulf, the Levant, Egypt, Europe, the UK, Hong Kong and New York. Beyond screening and monitoring, the range covers KYC, trade based crime, payment fraud, payment operations and Taakeed, a Saudi confirmation of payee service launched in 2025.