Narmi published its first measured results for AI DecisionAssist, its account opening review agent that recommends a decision for staff to approve or override. Comparing applications reviewed with and without the tool at six institutions over their first six weeks live, median time to decision fell from about 8.5 hours to 4.4, hands on review time fell from 8 to 12 minutes to under 2, and 90% of decisions at all six now finish within three days.
Our readThis is one of few published outcome measures for an agentic decisioning tool in community bank account opening, with a stated comparison method. The results are vendor measured and the institutions are unnamed, and staff still make every final decision.