Identomat shipped a verification update named Mercury, spanning a redesigned interface, an upgraded liveness check, more flexible document capture and review tools, cross-device functionality and support for a wider range of document types.
Our readOnboarding abandonment is a conversion problem that becomes a compliance problem, because the usual fix is to relax a check. A capture and review redesign is the legitimate version of that trade, so the thing to establish is whether the acceptance thresholds behind the liveness check moved at the same time as the interface. Cross-device handoff also widens the session surface and is worth reviewing on its own.