Elysian

Ely is the product in two of Elysian's three offerings and the working layer of the third. Ely Adjust and Ely Audit are sold as software on top of a carrier's own claims system, so without the models there is nothing left to sell. On the administrator's files, Claim Conductor and Ely carry the information burden, flag exposure and keep each file moving, while adjusters spend their time on strategy, negotiation and judgment calls.

Ely reads the whole file, from documents and images to audio, telematics and financials, and reasons about coverage, liability, jurisdiction and venue. Take the technology away and what remains is a conventional claims team, the model Elysian was founded to replace.

On Ely Adjust the control sits in a named place. The adjuster makes the final call on every recommendation and Ely never acts on a file by itself, an optional supervisor step approves recommendations before they reach the adjuster, and risk alerts escalate on rules configured for each portfolio. Each recommendation carries logged reasoning and traces to a cited source in the claim file.

On the administrator side, clients set the handling and payment approval thresholds, with key claim data and summary narratives supplied at each decision point. Automated intake through voice agents and fraud risk scoring also run on that platform, and what those steps decide without a person is not described.

Every Ely Audit finding comes with a written rationale for each scoresheet question rather than a pass or fail, and every Ely Adjust recommendation traces back to a cited source in the claim file with its reasoning logged. Elysian reports that 95 percent of Ely's audit findings agree with carrier audit teams, a useful comparison against human auditors, without the sample size, carrier count or method. Accuracy of the coverage and liability analysis, error rates and a validation approach for the models are not published.

The leadership brings deep claims experience. Grace Hanson has served as chief claims officer at five insurers, Steve Rodriguez, who runs the administrator, has more than 45 years in claims leadership including roles at AIG, Travelers and CNA, and the adjusters average more than 15 years in specialized lines. Ely runs daily on the claims Elysian administers, which is where it is tested before a client's files reach it.

Elysian reports that 95 percent of Ely's audit findings agree with carrier audit teams and that a file review that once took a full day now takes eight minutes, without naming the carriers or giving the file count or method behind either figure. No customer is named, and the administrator publishes no claim volume.

Ely starts from a claims knowledge base written by veteran claims leaders and layers each carrier's handling guidelines on top, as authority structures and escalation thresholds. It is tested on the live claim files Elysian administers before it reaches a new client's book. That arrangement raises the question left open: whether claim files handled for one carrier shape the agent that serves, or audits, another. Model provenance, evaluation of the coverage and liability analysis and retention of model inputs are not described.

Complex liability files carry injury descriptions, medical evidence, employment records and witness accounts, often about third party claimants who never chose the administrator. The most sensitive fields are encrypted before they reach Elysian's database, with keys held in hardware security modules. Its privacy policy, updated in September 2026, covers website visitors and SMS claim status messages and says information is processed and stored in the United States. A data processing agreement, retention schedule, subprocessor list or statement on medical information in claim files is not public.

A SOC 2 Type II attestation is in place, and the controls around it are described: field level encryption on the most sensitive data, keys in hardware security modules through Google Cloud, role based access with automatic deprovisioning, managed endpoints, risk rated vendor reviews, vulnerability scanning through the development lifecycle, a penetration test at least once a year and a published bug bounty and disclosure policy. The auditor, report period and scope go unnamed, and there is no trust portal for requesting the report.

Elysian Insurance Services operates as a third party administrator, a licensed status in most states, and handles claims for carriers with adjusters who need individual licenses in most jurisdictions. On that service the entity making claim determinations answers to insurance regulators rather than only supplying tools. Ely Adjust and Ely Audit work differently: sold as software, they leave the determination with the carrier's own staff. The states where Elysian is licensed are not published, and no supervisory instrument, such as the NAIC model bulletin on insurers' use of AI, is named as a design target.

Ely's analysis reaches the judgments that decide what a claimant receives: liability across parties, venue specific settlement patterns, reserve adequacy and negotiation strategy. A recommendation formed before the adjuster has a view can anchor a reserve or settlement range, and unfair claims settlement practices statutes govern exactly these determinations. The human decision on every recommendation limits that risk without measuring it. No testing across claimant, claim or venue types and no responsible AI policy is published.

Accountability on the administrator service is structural. As a licensed third party administrator Elysian takes contractual and professional responsibility for the claims it handles, and its adjusters hold individual licenses, so a mishandled claim has a named accountable party and a regulator to complain to. Ely Adjust and Ely Audit sit outside that structure: the carrier's adjuster decides, and nothing published says what Elysian owes when a recommendation or audit finding is wrong. No accuracy commitment, remediation term or route for a claimant to learn that machine analysis shaped their file is public.

Claim Conductor and Ely are presented as proprietary, on architecture built from scratch around Elysian's own claims knowledge base, which is provenance by assertion rather than disclosure. Google Cloud is named for key and secret management. The models behind Ely's reading, reasoning and summaries go unnamed, as do the sources of its settlement and case law data, and there is no subprocessor list for claim files.

Ely Adjust and Ely Audit connect to a carrier's existing claims systems and data infrastructure, and the administrator's platform is described as API native with configurable processing and full integration with a client's tools. None of those systems is named, and there is no public API reference, developer documentation or partner directory. For the administrator service the integration burden is lighter, since claims run on Elysian's own platform.

Delivery runs two ways: claims handled as a service on Elysian's own platform, or Ely software connected to the carrier's claims system. Encryption keys sit in Google Cloud's key management service, backed by hardware security modules, and application secrets in Google Secret Manager. Claim files with medical and injury evidence carry multi year retention duties and litigation holds, yet hosting regions, residency options and separation between carriers' data are not published.

No rates, tiers or fee basis are published for the administrator service or the software. Ely Audit and Ely Adjust can be bought individually or bundled, and Audit scores against the client's own scoresheet or Elysian's, with custom scoresheets built jointly during onboarding. Whether the software is charged per claim, per file reviewed or by subscription is not stated, and the same goes for administration work, which is conventionally priced per claim or on a fee schedule.

Carriers, managing general agents and self insured organizations can hand their claims to the administrator, and insurers running their own claims teams can buy Ely Adjust and Ely Audit instead. The administrator's specialists cover commercial auto and trucking, construction defect, general liability, management liability, miscellaneous professional liability, specialty, bodily injury and personal lines, and Elysian says the software works across admitted, non admitted, personal and commercial lines. Complex commercial claims remain the focus. The footprint is the United States, where the adjusters are based, and life, health and workers' compensation are not among the named lines.