Bretton added configurable quality control sampling: administrators can now set disposition based QC sampling rules for each individual agent directly in Settings. Changing how often agent case outcomes are pulled for QC review previously required manual coordination with Bretton.
Our readCompliance leaders can set how much human review each agent's alert dispositions receive, by outcome, and apply that policy consistently without engineering help, which is the oversight record examiners ask about when agents close AML and screening cases.