Aveni upgraded Aveni Detect, its compliance monitoring platform for advice and customer interactions, with case level outcome testing and population level trend reporting. Firms can configure assessments against specific priorities, including Consumer Duty, customer vulnerability and complaints handling.
Our readConsumer Duty shifted UK firms from proving a process was followed to proving an outcome was reached, and case level testing is the evidence format that regime asks for. The population view is what turns individual call scores into something a board can read, which is where most monitoring tools stop short.